superior customer service

i am just waiting until the princess wakes up so i can go over and squeeze my new little nephew and cuddle him but i thought i would write about an experience i had yesterday. i was on my way home from my sister's house when i stopped to get some windex and paper towels. i am going off sugar in january so i thought i would pick up some diet soda for those times i wanted a treat so i don't stray.

first, let me just say that i LOVE cranberry splash sierra mist free. it is so yummy. you can't even tell that it is diet. my husband has been looking for it to get for me for a couple of weeks to no avail. it is only seasonal and we thought it was gone. it didn't stop me from looking though. nothin. so i picked up some diet cola and headed for the checkout. i suddenly decided that i should be drinking water, not cola, even if it is diet, so i put the cola back on an endcap of soda nearby...and there they were, kind of backlit, like a miracle, two cases of the cranberry splash. i picked them up and checked out and went to the car. i was so excited i called my sister on the way home and told her i had a pack for me and a pack for her and she was excited too (we love this stuff, it is like christmas crack, haha). i unload my baby and albertsons bag only to find no cranberry splash.

i had left it in the bottom of the basket. i was so mad. i called the store and the manager offered to go out to the parking lot and look for it (since i couldn't just go buy it somewhere) and he put me on hold...about ten minutes later he came back and told me that he combed the parking lot and asked the bag boys and found nothing. he said if i didn't mind waiting he would check the back stockroom to see if they had anything. i said i didn't mind and he found two cases. this grocery manager was so kind. i told him (and he heard) that i had a fussy baby on my hands and i asked if my husband could pick them up on the way home from work. i told him my husband would be happy to pay for them because it wouldn't be very convenient for him to come home first. this store is not our regular store, but closer to my sister's house. the manager told me (i didn't know he was the manager at this point) he was happy to just give them to my husband, he didn't need to pay for them again or go home to get the receipt. how nice is that? it isn't very often that you get that kind of customer service.

i just called his manager and told him how impressed i was with my shopping experience and with this particular employee because it seems like people often times only relay negative experiences.

here i am, sipping my sugar free cranberry splash...mmm, kindness tastes good.